Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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AI
AI features in Hoop
Your central source of artificial intelligence — powering teams, and enhancing data with tools in one unified system.
Trusted by teams at the world's leading companies
AI that accelerates growth
across your customer platform
Align marketing, sales, service, and ops with AI that understands your CRM context. Work faster with assistants, automate execution with agents, and get clearer insights with AI analytics — all inside Hoop.
Boost productivity
with AI assistance
Draft content, summarize calls, and generate next-best actions in seconds — right where your team works.
AI Overviews
Use AI to surface important info, flag issues or missing data, and share insights about critical CRM data.
Automate work
with AI agents
Replace manual tasks with configurable agents that plan, execute, and learn — from prospecting and ad ops to support and success.
Knowledge Base Agent
Transform support conversations into self-service knowledge base articles.
See what works
with AI analytics
Connect activity to revenue with AI-enhanced reporting that spots patterns, forecasts outcomes, and recommends where to invest next.
Pathfinder
Analyze your customer journey data to pinpoint where visitors are ready to convert, so you can place the right touchpoints at the moments that matter most.
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Pathfinder
Turn interactions into insight.
Customer journey analytics let you see which touchpoints attract, convert, and retain customers. Track contacts, deals, and tickets through every stage and measure conversion rates with precision.
Map and measure the customer journey.
Journey reports reveal how contacts and deals move across stages, showing where customers engage and where they drop off. Use insights to optimize touchpoints and accelerate growth.
Build reports your way
- Create journey reports from sample templates or start from scratch.
- Measure journeys across contacts, deals, or tickets.
- Add up to 15 stages and 15 steps with clear event tracking.
- Analyze up to 5 years of data and 20 million unique events.
Discover what really drives conversions
Stage Analysis
Identify which touchpoints generate the most conversions.
Top Events
Highlight the most common actions customers take at each stage.
Conversion Paths
See how leads progress from visits to meetings and deals.
Accelerate with Pathfinder (BETA)
Customize and act with confidence
Case studies
94%
Increase in sales
36%
Increase in deliverability
330%
Increase in speed to lead
Pricing
Below you’ll find pricing for Hoop, with emphasis on the AI features included.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- No HoopAI branding
- AI email writer
- AI blog & social post ideas
- Content remix (basic)
- Website generator (single page)
- Reply suggestions in inbox
- Basic conversation summaries
- Starter personalization tokens
- Starter analytics dashboards
- Template & prompt library (starter)
- Community & Academy access
- Free integrations (select)
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- AI assistants in marketing, sales, and service
- AI-guided selling & next-best actions
- Conversation intelligence & call summaries
- Personalization & lookalike audiences
- A/B test assistant & recommendations
- Workflow automation with AI steps
- Meeting prep & follow-up generation
- Advanced reporting & forecasting
- Knowledge base auto-drafts
- Role-based prompt management
- API access for assistants
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- Configurable AI agents (market, sell, support)
- Agent marketplace access
- Custom prompts & brand voice
- Approval workflows & audit trails
- Governance (RBAC, SSO)
- Data residency options
- Sandboxes for AI testing
- Extensibility for custom AI apps
- Observability & usage controls
- Enterprise SLAs & support
- Dedicated success manager
Frequently asked questions
Put trusted AI to work
Unify your teams and accelerate growth with AI-powered assistants, agents, and analytics across your entire customer platform in Hoop.