Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Solutions for Retail
Sell more in-store and online with retail-ready CRM & POS sync
Hoop for Retail helps multi-store and boutique retailers drive foot traffic and online sales, sync POS & inventory, and grow loyalty from one platform.
Trusted by leading companies
Unify stores, staff, and stock
in one customer system
Give HQ and stores a shared view of customers, products, and promotions. See stock levels, conversations, and sales in real time across locations.
It's Easy
Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.
It's Fast
With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you’ll accomplish more in less time — without increasing headcount.
It's All-In-One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.
Attract local shoppers
and convert online traffic
Launch geo-targeted ads, SEO pages, and conversational channels. Bridge offline to online with scannable experiences that capture leads at the shelf.
Run store operations
with inventory & POS in sync
Keep catalogs, stock, and orders aligned. Connect registers and e-commerce with CRM and route calls automatically so staff have instant customer context.
Inventory Management
Real-time, multi-location stock with valuation, cycle counts, replenishment, and barcode workflows.
POS Integrations
Real-time sync between in-store POS and your CRM/e-commerce so orders, refunds, customer identities, and inventory all reconcile.
Order Management
Centralize capture-to-delivery with split shipments, backorders, exchanges, and branded status comms.
Grow loyalty
and increase basket size
Reward repeat purchases, personalize offers, and simplify checkout—online and at the counter.
Flexible Payment Processing
Accept payments via card or ACH using Hoop payments or connect your existing Stripe account.
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Flexible Payment Processing
Flexible Payment Processing
Offer customers modern ways to pay while keeping finance and sales in sync. Hosted checkouts reduce friction for buyers and eliminate reconciliation headaches for teams.
Multiple payment methods
Support major cards, ACH bank transfer, and digital wallets on responsive, brandable pages. Reduce abandonment with clear confirmation and receipts.
Use Hoop or your processor
- Start fast with built-in payments.
- Connect Stripe when preferred or required.
- Keep existing accounting flows intact.
Secure, seamless transactions
Encryption and tokenization protect sensitive data, while events update contacts, deals, and reports the moment payments clear.
Operate globally
Revenue ops tooling
Loyalty Program
Launch points, tiers, and rewards on top of CRM to increase repeat purchases, average order value, and lifetime value—connect POS/e-com so earn and redeem work everywhere.
Coupons & Discounts
Launch targeted promotions with guardrails that preserve margin and brand—stack rules, exclusions, and audience targeting ensure offers drive profitable growth.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Turning physical traffic into digital revenue
Allezz published product content with Hoop Social, captured event shoppers via QR codes, and synced orders and support in one record.
92%
Retail Revenue Growth
"We finally see how every campaign leads to revenue."
Sophie Miller
Ecommerce Manager of Allezz
Pricing
Choose a plan that matches your needs.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- ABM Software
- Advanced Marketing Reporting
- Centralized Audit Log
- HIPAA Compliance
- Advanced Routing
- Deal Splits
- Conversational Intelligence
- Conditional SLAs
- Predictive Lead Scoring
- Custom Goals
- Journey Report
- Journey Automation
- Multi-Touch Revenue Attribution
- Lookalike Lists
- Interactive Voice Response
- Event Visualizer
- Content Sync
- Sensitive Data Protection
- Cloud Data Integrations
- Organize Teams
- Custom Objects
- Role-Based Permissions
- Multi-Account Management
It's already easy to use. But we’re still here for you.
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24/7 Support
Our award-winning support team is available 24/7 to answer platform-specific questions.
Onboarding
Get started fast with intuitive onboarding that guides you step by step and offers tailored templates to customize your CRM for your industry.
Education
You'll find everything you need to master the software and industry best practices as you grow.
Voted # 1 in 32 reports
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1500+ app integrations
Frequently asked questions
Ready to grow your retail business?
Get a demo tailored to your multi-store network and customer loyalty goals.