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Solutions for Franchise & Multi-Location

Grow every location with brand-safe local execution

Hoop for Franchise & Multi-Location unifies brand and local operations to drive demand, ensure compliance, and measure performance across every location.

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Trusted by leading companies

One system for franchisors

and franchisees

Share playbooks, permissions, and reporting in one CRM so local teams act fast while staying on brand.

It's Easy

Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.

It's Fast

With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you’ll accomplish more in less time — without increasing headcount.

It's All-In-One

With all your software on one platform, you don’t have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.

Drive local demand

and store visits

Launch AEO/SEO pages and offers, capture leads, and build trust with reviews and tracked calls.

A dashboard showing local SEO performance, lead capture forms, and customer reviews to drive store visits.

Route, manage,

and respond as one brand

Distribute leads by territory, unify messaging across channels, and equip teams with a searchable knowledge base.

A unified inbox with lead distribution by territory, shared messaging, and a searchable knowledge base.

Territory Routing

Automate fair, policy-driven lead distribution by geography, skill, partner tier, and availability—protect territories, speed responses, and raise conversion.

Shared Inbox

See all your customer conversations like chats, tickets, and emails in one shared inbox to streamline communication.

VoIP Software

Make calls from inside Hoop and enjoy automated call recording and logging.

Whatsapp Marketing

Engage customers on WhatsApp with templates and automation.

SMS Marketing

Leverage SMS marketing for direct, timely, and personalized customer engagement.

Knowledge Base

Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.

Measure performance

and grow revenue

Track offers and NPS, take payments and deposits, and compare locations with roll-up dashboards.

A dashboard showing offer tracking, NPS, payments, deposits, and roll-up views comparing multiple locations.

Coupons & Discounts

Launch targeted promotions with guardrails that preserve margin and brand—stack rules, exclusions, and audience targeting ensure offers drive profitable growth.

Payment Links

Centralize commerce in your CRM — create and share payment links to get paid faster.

Commerce Tools

Accept payments, manage subscriptions, and include payment links in quotes, forms, meeting invites, and more.

Feedback Management

Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.

Data Studio

Blend first- and third-party data in an approachable interface.

Flexible CRM Views

Visualize your data any way you want with table, kanban, calendar, map, Gantt chart, or report views.

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Conversational healthcare at scale with HoopAI

Al Borg Diagnostics used Hoop to run an AI patient assistant with voice and video, manage Google reviews across 130+ locations, and unify conversations in one place.

Read case study