A working foundation
Configure customer service channels and ticket operations around the process your team needs to run.
Customer Success Programs
Explore our business growth programs, made to help you grow faster.
HoopAI Onboarding
Customer service onboardingBuild a service operation customers can rely on.
Configure the service channels, ticket flow, ownership, knowledge, automation, and reporting behind a dependable customer experience.
Confident operators
Give owners practical sessions, working notes, and a clear escalation path.
A verified handover
Test the priority workflow and record what is ready, limited, or still open.
The job behind the service
A service system works when the customer, the agent, and the manager all know what happens next.
What the engagement covers
A scope people can read before they sign.
Every engagement names the work, owners, limits, timing, and handover so expectations stay visible.
- 01
Channel and inbox setup
Defined against the agreed operating job and acceptance check.
- 02
Ticket pipeline and routing
Defined against the agreed operating job and acceptance check.
- 03
Knowledge and automation guidance
Defined against the agreed operating job and acceptance check.
- 04
Service reporting and handover
Delivered with the open limits, decisions, and next owner recorded.
How the work moves
Structured enough to trust. Human enough to adapt.
The delivery path stays consistent while the details follow the system, team, and outcome in scope.
- 01
Align the outcome
We name the operating job, owner, boundaries, dependencies, and acceptance checks before delivery starts.
- 02
Map the system
We inspect the data, permissions, workflows, integrations, and team habits that the new setup must support.
- 03
Build and verify
We configure the agreed scope, test the real workflow, and resolve launch blockers against the acceptance plan.
- 04
Handover the work
We train the owners, document the operating path, and make open limits visible before the engagement closes.
A human handover
The people doing the work should leave stronger.
Each principle is built into scoping, working sessions, verification, and the final handover.
HoopAI delivery principle
Clarity
The owner can explain the workflow and its boundaries.
HoopAI delivery principle
Practice
The team works through the real path before handover.
HoopAI delivery principle
Continuity
Open risks, limits, and next actions keep their owners.
“The work is finished when the operator can run it, the system can be checked, and the remaining limits have owners.”
Related HoopAI customer story
Evidence from work already in the field.
This published customer story is related to the service area. It is shown as real HoopAI evidence, not as a promise of identical results.
Read the full story Dana Bay
Giving each guest their own AI Concierge
“"It feels like we gave every villa its own concierge line. Replies are instant, handoffs are clean, and our teams finally work from the same guest record."”
- < 1 min
- First reply time
- 3x
- Faster review responses
- Up
- Direct bookings in shoulder periods
Dana Bay runs a unified guest journey on Hoop. Service Agent handles chat and voice, payments and reviews live on the same record, and leadership sees bookings and sentiment in real time.
Open customer storyProject pricing
Customer service onboarding
Choose the path that matches your HoopAI tier and service operation.
Professional
$1,500
A practical service foundation for the core team.
- 60-day delivery window
- Intake channels, ticket pipeline, live chat, and standardized responses
- Knowledge base, automation, productivity reporting, and experience measurement
Enterprise
$3,500
Advanced service operations for multiple teams.
- 90-day delivery window
- Everything in Professional plus multiple-team design
- Support playbooks and custom dashboards
Prices exclude applicable taxes and third-party costs. The signed scope controls the final deliverables, timing, eligibility, and acceptance criteria.
Before kickoff
Inputs and limits stay visible.
Useful service design shows what each side brings and where a separate scope begins.
Engagement facts
- Format
- Remote onboarding
- Best for
- Support and success teams
- Window
- 60 or 90 days
What we need from you
- A named executive sponsor and day-to-day owner
- Timely access to the systems, data, and people in scope
- Decisions and feedback inside the agreed review windows
Outside the standard scope
- Third-party license, media, travel, and vendor costs
- Work outside the signed scope or acceptance criteria
- Unlimited revisions, requests, or ongoing implementation
Questions before the scope
Clear answers before work begins.
Bring the unusual edge cases into the scoping conversation. The written agreement should carry the answer.
01What does Enterprise add for service teams?+
Enterprise adds guidance for multiple support teams, support playbooks, and custom dashboards on top of the Professional channel, ticketing, knowledge, automation, and measurement foundation.
02Does onboarding write the full knowledge base?+
The package establishes the agreed knowledge-base structure and operating path. Large-scale article writing, localization, and ongoing content operations are separate services.
03How is the final scope confirmed?+
We confirm the outcome, systems, volume, owners, dependencies, exclusions, timeline, and acceptance checks in writing before delivery begins.
04Can the scope change after kickoff?+
Yes. We document the change, its effect on price and timing, and the revised acceptance check before adding it to the engagement.
05Does the price include third-party costs?+
No. Software subscriptions, paid media, travel, data vendors, and other third-party charges are separate unless the signed scope says otherwise.
Start with the job
Plan the next move with the scope visible.
Bring the job, systems, constraints, and deadline. We will turn them into a bounded scope with a clear path to handover.
Talk to sales
Need help choosing? We will route the job to the right service path.